Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 5 days of receiving your package.
Eligibility for Returns
To be eligible for a return:
- The return request must be submitted within 5 days of delivery.
- The product must be unused, unworn, and in its original condition.
- The product must be returned with its original packaging, accessories, and tags, where applicable.
- Products that have been damaged, altered, or used after delivery may not be eligible for a return.
How to Request a Return
To request a return, please contact our customer support team within 5 days of receiving your order. Include your order number, reason for the return, and photographs of the product if applicable.
Our team will review your request and provide return instructions if your request is approved.
Refunds
Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.
Return Shipping
Unless the product arrives damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
If we made an error with your order or the product arrived damaged or defective, please contact us as soon as possible so we can assist you.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. These exclusions will be clearly communicated where applicable.
Important
All return requests must be made within 5 days of delivery. Requests submitted after this period may not be accepted.
For any questions regarding returns or refunds, please contact our customer support team.